Frequently Asked Questions

Learn more about compounded semaglutide, your membership and how medication gets to you.

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Compounded GLP-1/GIP Medication from LIV by WellNow

LIV by WellNow providers may prescribe a compounded GLP-1/GIP medication, when determined to be medically appropriate for the patient. These compounded medications will be prepared by a licensed 503A Compounding Pharmacy. Compounded medications have not been evaluated by the FDA for safety, efficacy, or quality, and have not been approved by the FDA.


These compounded medications, including semaglutide and tirzepatide, are customized to meet the individual needs of the patient. Not all patients are candidates for compounded medications. Your provider will assess the risks, benefits, and alternatives before prescribing.


LIV by WellNow contracts exclusively with licensed 503A Compounding Pharmacies in the United States.

Compounded GLP-1/GIP medications, when combined with a healthy diet and moderate exercise, can help reduce your appetite and unhealthy cravings, increase the feeling of fullness after meals, and support weight management.


Semaglutide is a medication known as a GLP-1 RA. It works by mimicking the hormone GLP-1, which helps regulate blood sugar levels by stimulating insulin release.


Tirzepatide is a medication known as a dual GIP/GLP-1 RA. It works by mimicking both the GIP and GLP-1 hormones, which together help regulate blood sugar levels by boosting insulin release and reducing glucagon secretion.


Both medications slow gastric emptying, which may help you feel fuller, longer.


The clinical studies supporting these medications evaluated FDA-approved versions of these drugs in specific patient populations, at specific doses, and over defined treatment periods. LIV by WellNow prescribes compounded formulations of these medications. Compounded medications have not been evaluated by the FDA for safety, efficacy, or quality, and individual results will vary. Your provider will assess whether a compounded GLP-1/GIP medication is appropriate for you based on your individual health needs.

Compounded GLP-1/GIP medications are self-administered via subcutaneous (under-the-skin) injection once a week. The dosage may vary depending on individual patient factors and response to treatment. Your virtual care team will provide detailed instructions to ensure you feel comfortable with the process. An Injection Instruction Booklet is also provided in every LIV by WellNow monthly shipment delivered to your door. Our providers are always available to answer any questions or even walk you through the injection process. Schedule a virtual appointment anytime.

You may be eligible for a compounded GLP-1/GIP medication if you are 18 years or older and have an initial body mass index (BMI) of 30 or higher, or if you are 18 years or older with an initial body mass index (BMI) of 27 or higher WITH the presence of at least one weight-related comorbid condition (e.g., high cholesterol or hypertension).


Get started with the eligibility questionnaire.


You will not qualify if you are pregnant or trying to become pregnant, if you have a personal or family history of pancreatitis or if you have a personal or family history of medullary thyroid cancer or multiple endocrine neoplasia. If you are diabetic, we recommend seeking more information with your primary care doctor as medications may be covered by your insurance.

Everyone is different, but studies show you can achieve significant weight loss with a compounded GLP-1/GIP medication compared to diet and exercise alone. According to The STEP 3 Randomized Clinical Trial, patients taking semaglutide lost an average of 16% body weight.¹ According to the SURMOUNT-1 trial, patients taking tirzepatide lost an average of 21.4% (10 mg dose) to 22.5% (15 mg dose) body weight.² These studies evaluated FDA-approved products, not compounded formulations. Compounded medications have not been evaluated by the FDA for safety, efficacy, or quality. Individual results will vary.


¹ Wadden TA, Bailey TS, Billings LK, Davies M, Frias JP, Koroleva A, Lingvay I, O'Neil PM, Rubino DM, Skovgaard D, Wallenstein SOR, Garvey WT; STEP 3 Investigators. Effect of Subcutaneous Semaglutide vs Placebo as an Adjunct to Intensive Behavioral Therapy on Body Weight in Adults With Overweight or Obesity: The STEP 3 Randomized Clinical Trial. JAMA. 2021 Apr 13;325(14):1403-1413. doi: 10.1001/jama.2021.1831. PMID: 33625476; PMCID: PMC7905697.
² Jastreboff AM, Aronne LJ, Ahmad NN, et al; SURMOUNT-1 Investigators. Tirzepatide Once Weekly for the Treatment of Obesity. N Engl J Med. 2022 Jul 21;387(3):205-216. doi: 10.1056/NEJMoa2206038. PMID: 35658024.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Common side effects may include nausea, vomiting, diarrhea and constipation. These symptoms often improve over time as the body adjusts to the medication. Other side effects may include but are not limited to:


Black Box warning: Risk of thyroid tumors (including medullary thyroid cancer). Don't use if you or a family member has had MTC or MEN 2. Watch for: neck lump, hoarseness, or trouble swallowing/breathing.


Other serious risks but not limited to: Pancreatitis, Vision loss (NAION), Gallbladder disease, dehydration / kidney injury, severe GI effects, aspiration risk under anesthesia, low blood sugar, allergic reaction, mood changes and increased heart rate.


Avoid if: personal/family history of MTC or MEN 2, pregnant or planning pregnancy soon, history of pancreatitis. Seek emergency care for: severe abdominal pain, signs of allergic reaction, thyroid lump with breathing/swallowing trouble, suicidal thoughts.


If you are experiencing side effects such as persistent vomiting/diarrhea, dehydration symptoms, new depression, unusual fatigue or any health issues from your weight loss medication, please schedule a virtual visit with a LIV by WellNow provider today.

You will see the best results if you use the medication in addition to a healthy diet and increased physical activity. With a LIV by WellNow membership, your provider is also a certified nutritional coach who will analyze your health history, metabolism and lifestyle to build a nutrition strategy around your food preferences and habits. They will also help you identify triggers, overcome plateaus and build habits that last long after the weight drops.

LIV by WellNow weight loss results vary by individual. A healthy lifestyle, exercise and consistent use of the medication are key factors in your progress. Your provider will monitor your treatment and adjust your plan as needed to help you achieve your goals.

Your Membership

LIV by WellNow is a cash-pay program and is not billed through insurance. Patients are responsible for the cost of the program. Payment is determined based on membership type, and is due at the time of enrollment. Ongoing payment is collected monthly or quarterly before medication is shipped out. In some cases, HSA or FSA funds may be used—please check with your benefits administrator to confirm eligibility.

LIV by WellNow membership starts at $195/month, and $265 per month for higher doses (1.7mg/week or 2.4mg/week). You can save up to $20/month by signing up for a quarterly membership. Quarterly memberships start at $525 for 3-months. The cost of your membership includes medication, supplies and unlimited virtual visits. Tax is included except for patients in the state of Illinois, where tax will be 2.5% of your final cost. In some cases, HSA or FSA funds may be used—please check with your benefits administrator to confirm eligibility.

LIV by WellNow is available virtually in IL, IN, MI, NY, and PA. For the most current availability, visit liv.wellnow.com.

Treatment duration is determined by your provider based on your individual health needs and response to the medication. There is no pre-set maximum, but your provider will regularly reassess your progress to determine if any adjustments are needed to help you meet and maintain your goal.

Yes, the LIV by WellNow virtual care platform uses secure, encrypted communication to protect your personal health information throughout every visit.

Yes, one complimentary virtual visit with a LIV by WellNow provider is available prior to enrollment, following completion of our eligibility form. This gives you the opportunity to ask any questions you may have before committing to a plan. Click here if you have already completed the form and need to schedule a virtual visit.

Our LIV by WellNow board-certified licensed providers, review every patient's intake eligibility form, and make an individualized clinical determination. A virtual visit may be required, at the provider's discretion, if they have specific clinical concerns following your eligibility intake review. Our care team will reach out if a virtual visit is needed.

LIV by WellNow provider visits are conducted remotely through our virtual care platform. Virtual care is a convenient and private way to begin and manage your weight loss treatment from home. LIV by WellNow allows you to consult with a licensed medical provider via a secure video call and get answers to any non-emergency, weight loss-related questions you may have.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. If you are experiencing side effects or any health issues from your weight loss medication that you would like to discuss with a LIV by WellNow provider, please schedule a virtual visit.

Shipping

Your LIV by WellNow weight loss medication will be shipped from Logos Pharmacy in Tampa, FL via FedEx in discreet packaging to protect your privacy. You will receive a shipping notification email from FedEx when it is on its way to you.

Please allow 5–7 business days after your weight loss prescription is approved for delivery. You will receive shipping confirmation emails directly from FedEx. If you still have concerns, please email: LIVsupport@WellNow.com or call us at 1-833-944-4434.

Please allow 5–7 business days for any additional weight loss supply shipments to arrive. If items are still missing after that time, you can email our support team at: LIVsupport@WellNow.com or call us at 1-833-944-4434 and we will work to resolve the issue promptly

Billing

LIV by WellNow membership cost may vary based on the dosage and payment frequency. To review your billing details, please log in to your profile. If you still believe there is an error, contact us at LIVsupport@WellNow.com or call 1-833-944-4434 and we will be happy to investigate and assist you.

You can review and update your payment information at the payment section in your LIV by WellNow profile. If you need assistance, contact our support team at LIVsupport@WellNow.com or by calling 1-833-944-4434.

A preview of an account profile in the LIV by WellNow member portal.

How do I cancel my LIV by WellNow membership?

If you have concerns about your LIV by WellNow membership, our providers are always available to answer any questions you have. A virtual visit can be scheduled here: To cancel your LIV by WellNow membership, go to your profile, select 'Memberships,' and follow the prompts to cancel. If you encounter any problems, contact us at LIVsupport@WellNow.com or by calling 1-833-944-4434. Our support team is here to help.