Privacy Notice
This Privacy Notice (“Notice”) applies to personal data Team TAG Services, LLC and its affiliates (collectively, “TAG,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
This Notice may not apply to health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), including certain information collected when you visit Aspen Dental, WellNow Urgent Care, and Physicians Immediate Care. This Notice also does not apply to information about our employees which is governed by a separate notice.
Data We Collect
How We Protect and Retain Data
Third-Party Applications/Websites
Data We Collect
We collect data about you in different ways. For example, we collect data:
Directly from you. This includes when you make an account, sign up to get our emails, schedule an appointment or consultation with us, fill out webforms, or contact us.
Automatically. This includes through cookies, server logs, and other tools on our website or apps.
From other sources. These can include our affiliates, vendors, social media, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
Context | Examples of Personal data | Primary Purpose |
Account Registration | We collect your name and contact information when you make an account. We also collect data on the actions that you perform while logged in. | We use this data to provide account related functionalities to users. |
Appointment Records | We collect data in your appointment records such as data you provide in relation to an initial consultation or appointment that you book through our website. | We use this data to maintain a record of our interactions with you so that we can best assist you each time you book an appointment. |
Profiling | We use certain data such as your contact information, answers to our online questionnaire, and your appointment information to create a profile. | We use this data to determine a propensity or likelihood to attend a first appointment. We also use the data to evaluate whether any products or service from us or affiliates may be of interest to you. |
Professional Entities | We collect the name and contact information of the professional practices that we support and their employees with whom we may interact. | We use this data to contact the professional entities that we support and communicate with them about business activities. |
Referrals | You may have the opportunity to refer colleagues or other contacts to us and share their contact details. | We use this data to enable you to refer your colleagues and other contacts to us. |
Scheduling | We collect your contact information when you schedule an appointment with us. | We use this data to help you schedule an appointment with us. |
Customer Service | We collect and record your call, text, and chat communications. | We use this data for training and quality assurance purposes. |
Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | We use this data to make our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. |
Website Targeted Advertising Technology | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. | Users should see our Your Privacy Choices link located in the footer of the website on the relevant website for more information. You can also find more information about your options with regard to this technology in the Your Choices section below. |
Demographics | We collect personal data, such as your age or your region. | We use this data to understand our users and potential customers better. |
Distance | Our apps may collect your location from the GPS, Wi-Fi, and/or cellular technology in your device. This lets us determine your location and your distance from one of our supported practices. | We use this data to understand our users and provide tailored communications. In some contexts, our use is also based upon your consent to share location data. |
Email Interactions | If you receive email from us, we use tools to capture when you open our message, click on links or banners in it, or schedule appointments after receiving an email. | We use this data to understand how you engage with our messages. |
Job Applicants | If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment. | In some contexts, we are required by law to collect data about applicants. We also use this data to evaluate your application or consider you for other positions. If you become an employee, we will provide you with a separate privacy notice that explains how we collect, use, and share additional data about our employees. |
Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send. | We use this data to receive and act upon feedback. |
Mobile Devices | We collect information your device broadcasts when you visit our website. | We use this data to identify unique visitors and understand how users engage with us on their mobile device. |
Order Placement | We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you place an order. | We use your information to perform our contract to provide products or services. |
Partner Promotion | We collect data that you provide as part of co-branded promotions with other companies. | We use this data to fulfill our promotions. Note that many co-branded promotions involve the collection of information by us, and the other company identified in the promotion. Where data is jointly collected, your information may be submitted, or sent, to both companies. This privacy notice applies to our use of your data. You should review the privacy notice of the other company identified to understand their use of your data. |
Surveys | We collect data you share through surveys. If a third-party offers a survey, the third party’s privacy notice also applies to the collection, use, and disclosure of your data. | We use this data to understand your opinions. |
Sweepstakes or contests | When you enter a sweepstakes or contest, we collect data about you such as your contact information. | We use this data to operate the sweepstakes. We may also be required by law to collect such data. |
HIPAA-related data collected on the Aspen Dental website | Aspen Dental collects protected health data such as when you make an appointment with a health care provider. | This privacy notice does not apply to protected health information collected under HIPAA, or similar state privacy notices. Such data is governed by your Aspen Dental’s HIPAA Notice of Privacy Practices a copy of which can be found in the footer of Aspen Dental’s website. HIPAA Notice of Privacy Practices |
HIPAA-related data collected on the WellNow Urgent Care website | WellNow Urgent Care collects protected health data such as when you make an appointment with a health care provider. | This privacy notice does not apply to protected health information collected under HIPAA, or similar state privacy notices. Such data is governed by the WellNow Urgent Care HIPAA Notice of Privacy Practices located in the footer of the WellNow Urgent Care website. HIPAA Notice of Privacy Practices |
HIPAA-related data collected on the Physicians Immediate Care website | Physicians Immediate Care collects protected health data such as when you make an appointment with a health care provider. | This privacy notice does not apply to protected health information collected under HIPAA, or similar state privacy notices. Such data is governed by the Physicians Immediate Care HIPAA Notice of Privacy Practices located in the footer of the relevant website. HIPAA Notice of Privacy Practices |
User Content | If you leave reviews or provide feedback about our products and services, we may maintain records about the content you submit. This might include comments, reviews or questions as well as metadata associated with your content. | We use this data to understand your opinions. |
SMS/Text Messaging | We collect your telephone number for purposes of communicating by text message. | We use this data to share information about our products and services. We will not sell or share your opt-in to an SMS campaign or your phone number with third parties or affiliates for their own marketing or other promotional purposes. We may share such information with service providers that help us provide our messaging services, including platform providers, telephone companies, and other vendors. |
Email Messages | We collect your email for purposes of communicating with you. | We use this data to share information about our products and services. |
How We Use Data
We also use data to:
Assist in scheduling appointments.
Identify you when you visit our sites or locations.
Prescreen applicants for credit.
Complete transactions.
Improve or create services and products.
Conduct analytics.
Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
Market our products or services.
Market the products or services of our business partners.
Find and prevent malicious, deceptive, fraudulent, or illegal activity.
Find and prevent security incidents.
Enforce our policies and agreements.
Debug, find, and fix errors that impair our website and services.
Comply with legal or regulatory obligations.
Establish or exercise our rights.
Defend against legal claims.
Manage our relationships.
For other reasons with your consent.
The sections above describe our main purposes in collecting your data, but often we have multiple purposes.
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
Affiliated Dental and Healthcare Practices. We may jointly offer events, promotions, or any other product or service offerings with our network of affiliated dental and healthcare practices. The personal data that you submit through an event, promotion, or other product or service offering with any of our network of affiliated dental or healthcare practices may be combined and transmitted with the registration information related to your account. Third party partners or clients may collect information directly from you, which may be combined with personal information disclosed by us. If you decide to request, enter into, or participate in an event, promotion, or other product or service offering that is offered by us and identified as a joint effort with an affiliated dental or healthcare practice, the data that you provide may be shared with us and with them. Please see the affiliated dental or healthcare practice privacy notices to understand their privacy practices.
Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to ship products to you.
Public. Some of our websites may allow for comments or reviews in a public forum. If you post on these pages, what you share may be publicly available.
Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical and operational support, process payments, fulfill orders, help us to market our products and services, and more.
Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
Some jurisdictions require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts. We do not “sell” your personal data for money; however, we do share your information for the purpose of targeted advertising.
Category of Personal Data | Disclosure for a Business Purpose | Sharing for Targeted Advertising |
Identifiers – this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Internet service providers. • Joint marketing partners. • Operating systems and platforms. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. • Social networks. | • Advertising networks |
Government Issued Identification – this may include things like social security number, driver’s license number, or state issued identification number. | • Affiliates or subsidiaries. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. | N/A |
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. | • Affiliates or subsidiaries. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. | N/A |
Health Related Information – this may include medical information, mental or physical condition or treatment, or health insurance information. | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc. | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Internet service providers. • Joint marketing partners. • Operating systems and platforms. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. • Social networks. | • Advertising networks |
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Internet service providers. • Joint marketing partners. • Operating systems and platforms. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. • Social networks. | • Advertising networks |
Geolocation data – this could include precise or non-precise geolocation information. | • Affiliates or subsidiaries. • Business partners. • Data analytics providers. • Internet service providers. • Joint marketing partners. • Operating systems and platforms. • Other Service Providers. • Payment processors and financial institutions. • Professional services organizations, this may include auditors and law firms. • Social networks. | • Advertising networks |
Audio, electronic, visual, thermal, olfactory, or similar information | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Professional or employment-related information – this includes, for example, information submitted by job applicants. | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Non-public education information (as defined in the Family Educational Rights and Privacy Act) | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Inferences drawn from any of the information listed above | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Additional categories of personal data described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number. | • Affiliates or subsidiaries. • Other Service Providers. • Professional services organizations, this may include auditors and law firms. | N/A |
Your Choices
Some areas give you a right to make the following choices:
Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form. \
List of Third-Party Recipients. You may request a list of specific third parties to which we have disclosed personal information. Some areas also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the “How We Share Data” section.
Change. Most of our websites allow you to change your account profile. If our website does not permit you to update or correct certain information, you can ask us to correct inaccurate or incomplete data by contacting us at the address below. We may keep historical data in our backup files as permitted by law.
Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by visiting the “Your Privacy Choices” link in the footer of the relevant website you are visiting. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may opt-out of other forms of targeted advertising by submitting a request as described below. We recognize Global Privacy Control (GPC) signals broadcast from web browsers as a valid opt-out request where required by applicable law. Please note that the GPC will apply only to your current browser. We do not recognize the “Do Not Track Signal.” If there is a conflict between the GPC signal and a manual choice that you have made on our website regarding targeted advertising, we will honor your manual choice.
Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
Promotional Mailings. If you do not want to receive offers and/or circulars from us, email us with “NO SNAIL MAIL” in the subject line, and include your name, address, and zip code. Note that our mailings are prepared before we send them. We will remove your name from our mailing list after receiving your request, but you may receive mailings from us that were prepared prior to processing your request.
Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny a request because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.
Submitting Request
You may exercise the above rights through our online portal (Aspen Dental, ClearChoice, WellNow Urgent Care and Physicians Immediate Care), or by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
We will require you to prove your identity when making most types of requests. We may verify your identity by phone or email. Depending on your request, we will ask for information such as your name or contact information. We may also ask you to send us a signed declaration confirming your identity.
In some circumstances, you may designate an authorized agent to exercise rights on your behalf. If you are an authorized agent, you must attach a copy of a completed Authorized Agent Designation Form which shows that you may act on another’s behalf.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, but we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Some of our websites permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
privacy@teamtag.com
TAG The Aspen Group
Attn: Privacy Officer
281 Sanders Creek Parkway
East Syracuse, NY 13057
Toll-Free Number: 888-987-8698
Additional Information For California Residents
California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Notice.
California Shine the Light. If you would like more information on the categories of personal data (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section.
California Sensitive Information Disclosure. We collect the following categories of sensitive personal data (as defined under California law): a consumer’s social security, driver’s license, state ID card, a consumer’s account log in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, personal data collected and analyzed concerning a consumer’s health, and precise geolocation. We collect this data to process transactions, comply with laws, manage our business, or provide services. Note that we do not use such data for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal data for cross-context behavioral advertising, although we may transfer it to third parties when you instruct us to do so. When that occurs, third parties will use it for the purposes indicated in their privacy notices.
Effective Date: 06/02/2025
Last Update: 06/02/2025